Privacy Policy


At EU Motos, protecting your personal data is a fundamental priority. This Privacy Policy explains how we collect, use, process, and protect your personal information in compliance with the European Union General Data Protection Regulation (GDPR) and local data protection laws.

1. Data Controller

For the GDPR, the data controller responsible for your personal information is:
  • Company Name: [ EU Motos ]
  • Registered Address: [ Wulsbütteler Straße 2, 27628 Hagen im Bremischen ]
  • Contact: [ sales@eumotos.com ]

2. Information We Collect and Why

We collect personal data that is necessary to provide our services, process your orders, and fulfill our legal obligations:
  • Identity & Contact Data: Name, billing address, delivery address, email address, and phone number. We collect this information to fulfill your purchase contract, issue invoices, and arrange vehicle transport.
  • Transaction & Payment Data: Bank details, card types, and order history. Payment details are processed securely via encrypted third-party payment gateways, such as Stripe, Mollie, and PayPal. We do not store your full financial data.
  • Technical & Usage Data: IP address, browser type, cookies, and behavior on our website. We analyze this data to optimize site performance, secure our checkout system, and prevent fraud.

3. Legal Basis for Processing

Under Article 6 of the GDPR, we process your personal data on the following legal bases:
  • Contractual Necessity: Processing is required to fulfill your order and deliver your Stark VARG or Bonnell motorcycle.
  • Legal Obligation: Processing is required to comply with European tax laws, accounting rules, and vehicle registration safety standards.
  • Consent: You have given consent to receive marketing updates, stock alerts, or promotions. You can withdraw your consent at any time.

4. Data Sharing and Third-Party Processors

We do not sell your personal data. We share your information only with trusted third parties when necessary to operate our business and deliver your products:
  • Logistics & Freight Partners: Specialized hazardous materials and motorcycle transport carriers, such as DHL Freight and DB Schenker, may need your name, address, and phone number to coordinate curbside delivery.
  • Payment Processors: Encrypted, PCI-DSS-compliant financial institutions.
  • Tax Authorities: Information may be shared during automated cross border EU VAT verification via the VIES system.
Our third party processors are bound by Data Processing Agreements (DPAs) intended to protect your data within the European Economic Area (EEA).

5. International Data Transfers

Your data is primarily stored on secure, EU-based servers. If any software tools process data outside the EEA, such as on cloud servers based in the US, we use safeguards such as standard contractual clauses (SCCs) approved by the European Commission.

6. Your GDPR Rights

As a European resident, you have rights regarding your personal information. You can exercise these rights by contacting us using the privacy contact details listed in the Data Controller section:
  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct incomplete or inaccurate information.
  • Right to Erasure (“Right to Be Forgotten”): Request deletion of your data, subject to legal tax-retention requirements.
  • Right to Restriction & Objection: Object to processing for direct marketing or profiling, or request that processing be restricted.
  • Right to Data Portability: Request that your data be transferred to another organization in a structured, readable format.

7. Data Retention

We retain your data only for as long as necessary.
  • Order and Invoice Records: Retained for the period required to comply with applicable tax and accounting rules.
  • Newsletter & Marketing Data: Kept until you withdraw your consent or unsubscribe.

8. Cookies and Tracking Technologies

Our website uses cookies to support core shopping cart functions and analyze traffic. You can manage, block, or adjust your cookie preferences through the cookie consent settings.

9. Right to Lodge a Complaint

If you believe we have processed your personal data in violation of GDPR, you may file a complaint with the Data Protection Authority in your EU member state.
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